I have never had any problems. One time I was short on money so I wanted to postpone the shipment but didn't contact them within the "change time" but since they hadn't shipped the box, they cancelled the shipment & changed the ship date to accomodate me! If you talk to them before it ships, they are awesome. After it ships, there isn't much they can do.

well I'm on autoship and I'm glad I am and I save money that way. dispute it with your credit card company and tell them you did not authorize it. I would also continue to talk to a supervisor because they don't want to lose you as a customer but you see that's why I don't order things online I talk to a human being and I was asked if I wanted to be at autoship and I said absolutely.

I would also disagree with you about customer service I've had to do with them before when they made a mistake and you just have to talk to the right person and I got the problem resolved and you should too just keep calling and ask to talk to a supervisor supervisor till it gets right

Here is the fine print:

Terms and Conditions
†Based on purchase of new 28-day Auto-Delivery program. With Auto-Delivery you receive a discount off the Full Retail Value and free shipping Continental US only. With Auto-Delivery, you are automatically charged and shipped your 28-Day program once every 4 weeks unless you cancel. You can cancel Auto-Delivery by calling 1-800-727-8046. If you cancel prior to paying for your second consecutive 28-day program delivery, your payment method will be charged for Continental US shipping and the amount of any Auto-Delivery discount received on your fist 28-Day program delivery. For Select customers, your payment method will also be charged a $30 cancellation fee if you: (1) do not cancel the frozen food before shipping, and (2) refuse the frozen food delivery. The Nutrisystem Select program is available to Continental US residents only and cannot be shipped to PO Boxes, APO Boxes or military addresses. Cannot be combined with any prior or current discount or offer. Limit one offer per customer.

That 'tiny' print is right there where the plan details and pricing are. Hold your control key and scroll up with your mouse to zoom in, if you have trouble with your eyes.
When I signed up, whoever I talked to made a point to emphasize the autoship detail and the fact that I would have to pay back the discount if I cancelled before the second shipment.
Consumers have responsibilities, too.

Auto-ship gives a $off per month. It would cost more without having it on an automatic schedule. I needed more than one month of food to take off nearly 70 pounds, so saving money wasn't a problem for me.

I've never had problems with them... And the policies are stated on the site...
http://www.mentalgarbage.com

You can always DELAY your shipment. And... I use a debit card for orders so if something slips up, the money is NOT available on the card for mishaps.... I don't use credit cards and so glad I don't!